To view and edit information for your account, select (Settings) > [Account Management] > [Account Information].
Common problems addressed by the customer care unit that answers calls to 800-345-7669 include Hacked Account, Recover Account, Banned Account, Refund a Charge, Account Access and other customer service issues. PlayStation® For PlayStation® Systems, Games and Entertainment International Assistance For products purchased outside the U.S.A. PlayStation™ Network For PlayStation Store, PlayStation Video, PlayStation Music, PlayStation Vue Professional Electronics For. Sony PlayStation Live Chat. Start a Live Chat with our Support team for any query related to your PSN account, PlayStation Product or related accessories. Hours of operation (AEST): Mon - Fri, 1000 - 1800 Contact Us Web Forms. Sony Electronics General Query. Email us if you have a general enquiry relating to a TV, Camera or Audio.
- The account information available to you varies depending on the country or region and the type of account. For details, visit the customer support website for your country or region.
- You can view or edit certain account information from your PC or smartphone using (PlayStation App) or by visiting this website.
http://account.sonyentertainmentnetwork.com/
Upgrade Your Account
Upgrade a child account to an adult account. When you upgrade, you can experience even more of PlayStation®, free of parental control restrictions.
This option is available for child accounts when the child reaches a certain age.
Sign-In ID (Email Address)
View or change your email address. When you change your email address, an email will be sent to the new email address.
Security
Create a password and configure other settings related to account security.
Password
Change your password. You'll need to enter your new password twice for verification.
Your password must:
- Not contain your sign-in ID or online ID
- Contain valid characters only
- Contain at least eight characters
- Not contain letters or numbers used three or more times in a row (e.g. 333 or BBB)
- Include at least two of these character types: letter, number, symbol
- Not contain three or more sequentially ordered letters or numbers (e.g. 345 or ABC)
Security Question and Answer
Specify a personalized security question and answer.
Mobile Phones
Register and manage your mobile phone.
2-Step Verification
Set up and activate the 2-step verification feature.
Enter the verification code that is sent to your mobile number to sign in to PlayStation™Network if you've set up the 2-step verification feature.
You can also use compatible authenticator apps. After entering your sign-in ID and password on your PS4 system, you can complete the sign-in process by allowing the app access.
You can download compatible authenticator apps from Google Play™ or the App Store. We do not guarantee the functionality of all authenticator apps.
Wallet
You can use funds in your wallet to purchase content and services in places like PlayStation™Store. Microsoft windows media player 9.
- This feature is available only for adult accounts.
- Child accounts do not have a wallet. Children can purchase content and services by using their family manager's wallet.
- Funding methods, currency, and funding limits, for example, vary depending on the country or region of residence. Visit the customer support website for your country or region for details.
Payment Methods
View and change your payment method and your credit card information.
Add Funds
Add funds to your wallet using options such as a credit card or a PlayStation™Network Card.
Transaction History
Review your purchase history.
Purchase Settings
Choose whether you'd like a password to be required for purchases, and whether you'd like funds to be added to your wallet automatically.
When you set [Fund Wallet Automatically] to [Yes], funds for your wallet will be automatically drawn from your credit card.
- Subscriptions are services that you pay for regularly and use for a predetermined period. Depending on the service, when a subscription period expires, another subscription period is automatically purchased.
- If your credit card information is saved and you purchase certain subscriptions, [Fund Wallet Automatically] is automatically set to [Yes].
- When there are insufficient funds in your wallet to purchase a subscription, either the remaining balance or the minimum charge amount (whichever is greater) will be charged to the credit card and added to your wallet.
Profile
View or change personal information such as your real name, online ID, profile picture, and cover image. Minecraft phone game.
Address
View or change your address.
Language
Select the language displayed in PlayStation™Store.
This option is available only for specific countries or regions.
PlayStation Subscriptions
Manage PlayStation®Plus and other subscriptions.
Services List
View your services list.
Communication Preferences
How to make a screenshot on apple macbook air. Configure settings for notifications.
Gender
Select your gender (optional).
Personalisation Settings
Choose to allow your data to be used to personalize purchase recommendations and ads on PlayStation™Network.
This option is available only for specific countries or regions.
Message
We'd love to hear from you. If you've got questions or comments, use the form below to send us a message.
All Fields Are Required
Call us
If you require assistance, please submit your inquiry via the CONTACT US form. Please note that all orders need to be placed via our website, as we are unable to assist with placing orders via email.
Call us:
1-888-715-7669
Playstation Store Contact Phone Number
Monday- Friday 10AM- 10PM ET
Saturday 10AM- 8PM ET
Information and service on Sony Products
Sony.com/contact
For questions about your Sony Card℠ or PlayStation®Card, call the number on the back of your card.
Playstation Store Customer Service Phone Number
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